Course Outline
Day 1: Introduction and Fundamentals of Active Stance
1. Introduction to Active Stance
- The significance of an active stance when working with internal clients.
- Definition of the internal client and the role of internal relationships.
- Proactive vs. reactive stance – how does it affect collaboration?
- Elements from 'Games People Play' (Eric Berne): Analysis of typical psychological games that may occur in relationships with internal clients. How to recognize psychological games and how to deal with them effectively in the work environment.
2. Conscious 'Yes' and 'No' in Relationships with Internal Clients
- Duration: 3 hours
- Conscious 'Yes': When and how to express consent so that it is authentic and deliberate.
- Conscious 'No': When and how to refuse while maintaining respect and professionalism.
- The art of assertiveness - tools for expressing your position.
- Elements from 'Learned Helplessness' (Martin Seligman): How to recognize signs of learned helplessness and how to overcome them? Developing a sense of agency and strengthening self-confidence in decision-making.
3. The Art of Asking the Right Questions
- The importance of open and closed questions in communication.
- How to ask questions that deepen understanding of the situation and support collaboration?
- Practical Exercises: Formulating questions related to participants' professional situations, refining active listening skills.
Day 2: Project Work and Emotional Management
4. Project Work - Managing Collaboration
- The role of communication in project work.
- Conscious decisions in projects: How to effectively make decisions regarding accepting or rejecting tasks.
- Cross-team collaboration - key principles of effective project cooperation.
- Group Exercise: Simulation of task allocation in a project using conscious 'Yes' and 'No'.
5. Managing Emotions and Pressure in Internal Relationships
- Recognizing emotions associated with consent and refusal.
- Techniques for coping with pressure in internal relationships.
-
Elements from 'The Wisdom of Psychopaths' (Kevin Dutton): Learning to make bold decisions even under pressure. Exercises focused on controlling emotions and remaining firm, inspired by techniques from the book.
- Determination and Goal Focus: How psychopaths can emotionally detach from events to achieve their goals.
- Emotional 'Switching': Training the ability to quickly switch between emotions and cool-headed thinking.
- 'Cold Calculation' Technique: How to make decisions with a cool head, assess risk, and act effectively.
Day 3: Case Study Work and Summary
6. Working on Case Studies
- Analysis of selected cases from participants' work - challenges in relationships with internal clients.
- Group Exercises: Teamwork on solving a case study where participants must use conscious 'Yes' and 'No' and ask the right questions to find optimal solutions.
- Presentation of group work results and discussion of best practices.
- Elements from 'Games People Play' (Eric Berne): Recognizing psychological games in the analyzed cases and proposing ways to effectively counter them.
- Elements from 'The Wisdom of Psychopaths' (Kevin Dutton): Analysis of situations requiring cold calculation, maintaining emotional distance, and determination in pursuing goals.
7. Summary and Planning for Further Development
- Duration: 3 hours
- Takeaways from the workshop: What have participants gained for themselves?
- Planning further actions - what can they do to develop an active stance?
- Discussion of participants' individual challenges and ways to overcome them.
Requirements
Working Methods:
- Interactive lectures and presentations.
- Group discussions.
- Situational simulations and practical exercises.
- Reflection and analysis of cases from participants' daily work.
- Case study work, jointly developing solutions.
Developmental Outcomes
- Increased effectiveness in building relationships with internal clients.
- Development of skills in consciously expressing consent and refusal in the workplace.
- Ability to ask the right questions in communication with clients.
- Increased effectiveness in project work and team settings.
- Better management of difficult situations and conflicts within the team.
- Understanding the mechanisms of psychological games and their impact on relationships.
- Developing skills to cope with learned helplessness and strengthening a sense of agency.
- Effective use of methods inspired by 'The Wisdom of Psychopaths' for emotion management, decision-making, and maintaining composure under pressure.
Testimonials (4)
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings
Provided and explained very clearly a lot of foundational concepts, which fit well with the team's level of learning. The exercises were very engaging and I believe my team were comfortable and participated very well. Coordinating with the trainer as well was very seamless.
Christlan Tolentino - Canadian Blood Services
Course - Critical Thinking
the exercises and the way the trainer was explaining
Sorana Haiduc - Ness
Course - Stress Management and Prevention
1. Methodology 2. Its structure and usability 3. Real, practical examples and excercises
