Emotional Intelligence (EQ) Training Course
Emotional intelligence (EI), also known as emotional quotient (EQ), is the capability to recognize and manage emotions in oneself and others. Enhancing EQ within teams can significantly boost performance, communication, management, and interpersonal relationships in the workplace.
This instructor-led, live training (conducted online or on-site) is designed for teams looking to assess, manage, and evaluate individual and team emotional intelligence.
By the end of this training, participants will be able to:
- Evaluate their own EQ to better understand how to interact more effectively with colleagues.
- Recognize and interpret the emotions and behavioral styles of others to enhance relationships with teammates.
- Leverage emotional intelligence to foster a positive and productive work environment.
- Utilize emotional intelligence to navigate change and conflict in the workplace.
Format of the Course
- Interactive lecture and discussion sessions.
- A multitude of exercises and practical activities.
- Hands-on implementation in a live-lab setting.
Course Customization Options
- To request a tailored training for this course, please contact us to arrange.
Course Outline
Introduction
Overview of Emotional Intelligence
- Main components
- Developing competencies
Managing Emotions to Enhance Work Performance
- Self-awareness: measuring your EQ
- Communication styles
- Self-regulation methods
- Creating a plan to raise your EQ
Reading Other People's Emotions
- Empathy and active listening
- Non-verbal communication
- Handling sensitive situations
Developing Emotional Intelligence in Teams
- The ideal team player
- High performing teams
- Giving and receiving feedback
- Assessing your team: Team EQ checklist
Working With Others in a Team
- Creating shared goals
- The DISC behavioral styles
- Assessing your behavioral style and preferred style
- Participation and collaboration
Using Emotional Intelligence in Difficult Situations
- Change management
- Conflict in teamwork
- The equation of trust
Using Emotional Intelligence to Build a Positive Workplace
- Influencing others (motivate, inspire, encourage, and evaluate)
- Managing relationships with colleagues
- Building team emotional resilience
Summary and Conclusion
Requirements
- Working in a team within an organization
Audience
- Teams at all levels across an organization
- Cross-functional teams
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Testimonials (3)
His teaching methods.
Rodney Wangalia
Course - Emotional Intelligence (EQ)
It was very informative.
Christopher
Course - Emotional Intelligence (EQ)
It was nice to know more about EQ
Itzel Hernandez Diaz
Course - Emotional Intelligence (EQ)
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