Course Outline
Communication and Collaboration
- Communication – what is a communication style and why it is important for effective goal communication, motivation, and interaction with teams and colleagues
- Components of effective communication
- Effective messaging – tools and techniques
The modern "leader" – models of team collaboration and team self-organization
- If people "want to want," the whole team has a chance to perform well
- The desire to make independent decisions
- Aiming toward the same goal
- Ensuring people want to do one thing and are capable of doing another
- Supporting effective team self-organization as a system
- Learning through experience
Communication – fundamentals:
- Principles of effective communication,
- Leadership style and reactions,
- Proactive communication
- Barriers and disruptions,
- Feedback
- Tools and techniques for effective communication.
Communication roles and styles:
- Diagnosis and identification of preferred communication roles and styles
- Effective communication between different roles and communication styles,
- Colors in communication – a foundation for effective collaboration
Conflicts:
- Problems and conflicts – characteristics and potential causes,
- The "Conflict Spiral",
- Effective problem and conflict resolution
Communication with the environment:
- The communication process,
- Communication planning,
- Information management,
- Communication with the external environment,
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Partnership and collaboration within the organization – SRMM® model
- Maturity model levels - Spontaneity (Ad hoc)
- Procedures (Procedural)
- Relational approach (Relational)
- Integrated collaboration (Integrated)
- Predictability and forecasting (Predictive)
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Who do I collaborate with?
- Identifying partners
- Mapping interactions with partners
- Improvement plans
Summary – best and worst practices in communication and team management
Requirements
The training is designed as an interactive session, with participant involvement exceeding 80% of the time. Each session follows a consistent structure: an opening exercise to build awareness of new habits, a mini-lecture on techniques (knowledge), and practice exercises for new tactics and techniques (skills). After each session, participants receive supplementary materials related to the discussed content. Practical content is summarized through mini-lectures that provide theoretical foundations and explain the core psychological mechanisms experienced by participants during the training.
Testimonials (4)
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings
Provided and explained very clearly a lot of foundational concepts, which fit well with the team's level of learning. The exercises were very engaging and I believe my team were comfortable and participated very well. Coordinating with the trainer as well was very seamless.
Christlan Tolentino - Canadian Blood Services
Course - Critical Thinking
the exercises and the way the trainer was explaining
Sorana Haiduc - Ness
Course - Stress Management and Prevention
1. Methodology 2. Its structure and usability 3. Real, practical examples and excercises
