Course Outline
Communication and Collaboration
- Communication – what is a communication style and why is it important in effectively communicating goals, motivating, and interacting with teams and colleagues
- Components of effective communication
- Effective messaging – tools and techniques
The Modern 'Boss' – Models of Team Collaboration and Team Self-Organization
- if people "want to want," the whole team has a chance to perform well
- the "desire" to make decisions independently
- aiming for the same goal
- ensuring people want one thing but are capable of another
- supporting effective self-organization of the team as a system
- learning through experiences
Communication – Basics
- principles of effective communication,
- leadership style and reactions,
- proactive communication
- barriers and noise,
- feedback
- tools and techniques for effective communication.
Roles and Communication Styles:
- diagnosis and identification of preferred roles and communication styles
- effective communication between roles and communication styles,
- colors in communication – the basis for effective collaboration
Conflicts
- problems and conflicts – characteristics and potential causes,
- the "Conflict Spiral",
- effective problem and conflict resolution
Communication with the Environment
- the communication process,
- communication plan,
- information management,
- communication with the external environment,
- Partnership and collaboration in the organization - SRMM® model
- Maturity model levels - Spontaneity (Ad hoc)
- Procedures (Procedural)
- Relational (Relational)
- Integrated Collaboration (Integrated)
- Predictability and forecasting (Predictive)
- Who do I collaborate with?
- Identification of Partners
- Mapping interactions with Partners
- Improvement plans
Summary – Best and Worst Practices in Communication and Team Management
Requirements
The training is designed to be interactive, with participant involvement exceeding 80% of the time. Each session follows a similar dynamic: an opening exercise focused on new habits (building awareness), a mini-lecture on techniques (knowledge), and an exercise in new tactics and techniques (skill). At the end of each session, participants receive supporting materials related to the session discussed. Practical material is summarized by mini-lectures that provide theoretical foundations and explain the basic psychological mechanisms experienced by participants during classroom work.
Testimonials (4)
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings
Provided and explained very clearly a lot of foundational concepts, which fit well with the team's level of learning. The exercises were very engaging and I believe my team were comfortable and participated very well. Coordinating with the trainer as well was very seamless.
Christlan Tolentino - Canadian Blood Services
Course - Critical Thinking
the exercises and the way the trainer was explaining
Sorana Haiduc - Ness
Course - Stress Management and Prevention
1. Methodology 2. Its structure and usability 3. Real, practical examples and excercises
