CMQ/OE and ASQ Certification Preparation Training Course
The Certified Manager of Quality/Organizational Excellence (CMQ/OE) is a professional credential granted by the American Society for Quality (ASQ). This certification targets professionals who lead and advocate for process improvement efforts, both within their own organizations and externally. The CMQ/OE curriculum encompasses a broad spectrum of quality management and organizational excellence topics, such as leadership, strategic planning, management of quality and business systems, customer-centricity, and more.
This instructor-led, live training (available online or on-site) is designed for quality managers and healthcare administrators at an intermediate level who aim to master the essential concepts, tools, and techniques for quality auditing in healthcare, pass the certification exams, and implement quality management principles within their organizations.
Upon completion of this training, participants will be capable of:
- Grasping the principles and practices of quality auditing in healthcare.
- Creating and implementing effective quality management systems.
- Performing thorough audits and analyzing audit data.
- Preparing for and successfully passing the CMQ/OE and ASQ certification exams.
- Applying ethical principles and regulatory requirements in quality auditing.
Course Format
- Interactive lectures and discussions.
- Extensive exercises and practice sessions.
- Hands-on implementation in a live-lab environment.
Customization Options
- To request a customized training version of this course, please contact us to arrange.
Course Outline
Introduction to Quality Auditing in Healthcare
- Definition and importance of quality auditing
- Types of audits (internal, external, compliance, process)
- Roles and responsibilities of quality auditors
Healthcare Quality and Safety
- Introduction to healthcare quality and patient safety
- Regulatory requirements in healthcare (e.g., JCAHO, CMS)
- Key quality standards and frameworks (ISO 9001, Six Sigma, Lean)
Quality Management Systems (QMS)
- Components of QMS in healthcare
- Designing and implementing QMS
- Continuous improvement processes
Leadership and Strategic Planning
- Leadership principles in quality management
- Strategic planning and deployment
- Change management in healthcare
Audit Planning and Preparation
- Planning an audit program
- Developing audit plans and checklists
- Resource allocation and scheduling
Conducting Audits
- Data collection methods (interviews, observations, document review)
- Audit tools and techniques (flowcharts, check sheets, fishbone diagrams)
- Recording and classifying audit findings
Data Analysis and Interpretation
- Statistical tools for data analysis
- Root cause analysis
- Corrective and preventive actions (CAPA)
Audit Reporting
- Writing effective audit reports
- Communicating findings to stakeholders
- Follow-up and closure of audit findings
Regulatory Compliance in Healthcare
- Key regulations and standards (HIPAA, FDA, OSHA)
- Compliance auditing techniques
- Handling non-compliance issues
Ethical Issues in Quality Auditing
- Ethical principles and professional conduct
- Conflict of interest and confidentiality
- Ethical decision-making in auditing
Exam Preparation Strategies
- Understanding the CMQ/OE and ASQ exam formats
- Tips and techniques for effective studying
- Practice questions and mock exams
Summary and Next Steps
Requirements
- Basic understanding of quality management principles and practices
- Familiarity with healthcare regulations and standards
Audience
- Quality managers
- Healthcare administrators
- Auditors
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