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Duration 16 hours
Course Outline
1. Foundations of Lean Thinking (2 hours)
- Defining Lean: Origins and historical development
- Core Lean Principles: Value, Flow, Pull, and Perfection
- Identifying types of waste (muda) in service industries
2. Applying Lean to Requirements and Project Management (4 hours)
- VOC (Voice of the Customer) analysis
- Prioritization methods: MoSCoW, WSJF, and the Effort-Impact Matrix
- A3 Project Thinking: Structure and practical application
- Comparative overview: Lean vs. Agile vs. Six Sigma
3. Lean Kanban Methodology (4 hours)
- Core concepts and components of the Kanban system
- Effective board administration
- Managing Pull systems and Work In Progress (WIP) limits
- Key flow metrics: Lead Time, Cycle Time, and Takt Time
4. Lean Implementation in Operational Processes (4 hours)
- VSM (Value Stream Mapping) techniques
- Pinpointing waste specifically in banking processes
- KAIKAKU strategies
5. Additional Lean Methodologies (2 hours)
- GEMBA walk practices
- KAIZEN improvement cycles
- Root cause analysis: Ishikawa diagrams and the 5 Whys
- POKA-YOKE error-proofing
Conclusion and Future Directions
Requirements
- Foundational knowledge of project management concepts
- Practical experience with process workflows in business or banking environments
- Acknowledgment of basic Agile or Lean principles
Target Audience
- Process managers and analysts
- Project managers within banking and financial services
- Professionals responsible for requirements elicitation and process enhancement
Testimonials (3)
The training was practical and straight forward
Mutu Bengui - EMIS - Empresa Interbancaria de Servicos, S.A
Course - Agile Product Management - Growth Marketing
Friendly, plenty of breaks to think about what we have learnt and lovely guy.
Leanne - Welsh Revenue Authority
Course - Agile Business Analysis
the approach for every team member in order to check the understanding of the materials .