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 Duration 16 hours

Course Outline

1. Foundations of Lean Thinking (2 hours)

  • Defining Lean: Origins and historical development
  • Core Lean Principles: Value, Flow, Pull, and Perfection
  • Identifying types of waste (muda) in service industries

2. Applying Lean to Requirements and Project Management (4 hours)

  • VOC (Voice of the Customer) analysis
  • Prioritization methods: MoSCoW, WSJF, and the Effort-Impact Matrix
  • A3 Project Thinking: Structure and practical application
  • Comparative overview: Lean vs. Agile vs. Six Sigma

3. Lean Kanban Methodology (4 hours)

  • Core concepts and components of the Kanban system
  • Effective board administration
  • Managing Pull systems and Work In Progress (WIP) limits
  • Key flow metrics: Lead Time, Cycle Time, and Takt Time

4. Lean Implementation in Operational Processes (4 hours)

  • VSM (Value Stream Mapping) techniques
  • Pinpointing waste specifically in banking processes
  • KAIKAKU strategies

5. Additional Lean Methodologies (2 hours)

  • GEMBA walk practices
  • KAIZEN improvement cycles
  • Root cause analysis: Ishikawa diagrams and the 5 Whys
  • POKA-YOKE error-proofing

Conclusion and Future Directions

Requirements

  • Foundational knowledge of project management concepts
  • Practical experience with process workflows in business or banking environments
  • Acknowledgment of basic Agile or Lean principles

Target Audience

  • Process managers and analysts
  • Project managers within banking and financial services
  • Professionals responsible for requirements elicitation and process enhancement

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